Denticon Data Sync Issue

Incident Report for RevenueWell

Resolved

PMS sync works for all Denticon customers.

Posted Jul 02, 2023 - 15:15 CDT

Monitoring

We are monitoring data sync for Denticon customers.

Posted Jul 02, 2023 - 14:57 CDT

Update

We continue to work through a solution for impacted Denticon customers. We escalated this issue to our cloud provider Microsoft.

Posted Jun 30, 2023 - 16:44 CDT

Update

We are continuing to work on a fix for this issue.

Posted Jun 30, 2023 - 13:33 CDT

Update

We are continuing to work through a solution for impacted Denticon customers. We are confirmed that only a small portion of Denticon customers are impacted at this time and will provide another update within the next hour.

Posted Jun 30, 2023 - 11:01 CDT

Identified

We've identified an issue impacting Denticon customers resulting in stalled data syncs. Our team is working through a fix and we will update within the next hour.

Posted Jun 30, 2023 - 10:00 CDT

This incident affected: Data Sync.