Issues with outbound text messaging

Incident Report for RevenueWell

Resolved

The incident has been resolved.

Posted Aug 31, 2023 - 16:30 CDT

Monitoring

The team implemented a fix, and we are monitoring services. We are investigating the impact of failed message delivery.

Posted Aug 31, 2023 - 15:26 CDT

Investigating

Customers are experiencing issues with outbound text messages. Messages can't be sent in Messenger, Campaigns, and Appointment Confirmations. The team is actively investigating.

Posted Aug 31, 2023 - 15:12 CDT

This incident affected: Communications (Patient Communications, Messenger).